We understand that keeping your home clean and comfortable is a priority, and you may have questions about how our services work. This page is designed to provide you with detailed answers to the most common questions we receive from our clients. Whether you’re curious about our cleaning methods, scheduling, pricing, or the products we use, you’ll find all the information you need right here. If you have a question that isn’t covered here, please feel free to contact us directly.
What forms of payment do you accept?
We accept all major credit/debit cards.
Do I need to provide anything for the cleaning?
We provide all the equipment and supplies needed for your cleaning service, including vacuums, eco-friendly cleaners, mops, microfiber cloths, pads, and step stools. However, we kindly request that a toilet brush be available in each bathroom to ensure thorough cleaning. You’re welcome to provide your own cleaning products if you prefer. For the safety of our technicians, we do not use bleach products.
Do I need to be present during the service?
No, you do not to be present. If you are not able to meet the technicians to let them in, please let us know how they will access you home. If you have any special instructions on how to let the specialists in, please let the office know any details. Please note: If our specialists are locked out of your home, our cancellation policy will take effect.
Should I tip?
Tipping is completely optional but is greatly appreciated.
Do you send the same technician every service?
Yes, if you are a recurring customer, we make every attempt to keep a technician assigned to your home. There are times where a technician may be unavailable due to vacations or illness.
How many technicians do you send to the service?
We generally send out 1 technician. However, for larger services or special requests we send out more.
Do you clean basements?
We will clean a finished basement; we do not clean unfinished basements. In addition, we only mop basement floors that have a smooth finish.
What if I am unhappy with the service?
We guarantee our work. If for any reason you are not satisfied with your service, we will gladly come back for no charge within 24 hours to make it right. We take a lot of pride in our services and want nothing more than for you to get the service you deserve.
What is the best way to provide feedback?
We are happy to hear our client’s feedback. Let us know if there is an area we can improve. If you are satisfied with your experience, feel free to rate our service on Google or Facebook.
Can I refer Cleaning Maid Beautiful to a friend or a family member?
Word-of-mouth recommendations are what keep us going. Tell others about your clean home and how CMB is responsible for it, and we will give you a $25 credit towards your next service. If you refer 5 people and they all receive service, you will receive 10% off all your future services for life!
There is no limit to the number of referrals. The more referrals you send our way the more we credit your account!
How can I prep my home for service?
We ask that you have all the dishes dome ahead of time so that our technician can get to your sink and around the kitchen. If you wish to have sheets changed, please have a set on the bed for them. Picking up general clutter is also recommended as it enables our technician to quickly and efficiently service your home in the shortest time possible.
Is there a cancellation fee?
There is a cancellation fee of half your cleaning rate if you cancel in less than 48 hours of your scheduled service. If you cancel within 24 hours of your scheduled service, you will be charged your full cleaning rate.
This policy is in place because we have held your appointment time, and it was not available to other clients and possibly prevents our specialists from working.
How am I protected?
We are fully bonded and insured. All of our technicians go through rigorous background checks and training.
What are my option times for scheduling a service?
We are open Monday – Friday. Morning cleanings start between 8 – 9A.M. Please Note: We can guarantee morning start times but due to the nature of the business, afternoon start times can vary up to 1 hour.
Are you open on holidays?
We are closed for New Years Day, Memorial Day, Labor Day, Thanksgiving Day, Black Friday, and Christmas Day.
We are open 8am-12pm on Independance Day and Christmas Eve
Do you do laundry?
Our laundry service is coming soon!
Can you remove mold?
Removing mold can be a hazardous task for our technicians, therefore we can not clean and mold.
Do you clean carpets?
We vacuum carpets/rugs. If you want your carpets/rugs washed we can recommend Honest Abe’s Clean Home.
Do you clean walls?
We do not do any top to bottom cleaning of walls. We will lightly spot clean walls behind stoves, garbage cans, etc.
Do you move furniture?
Technicians are instructed only to move furniture items weighing 20 pounds or less.
Larger furniture items cannot be moved during service, as this may risk injury or damage to property.
If you would like cleaning behind or under heavy furniture, please ensure it is moved prior to the scheduled cleaning time.
Do you use ladders?
For all cleaning tasks requiring elevation, technicians will use only the small two-step ladders provided by Cleaning Maid Beautiful. No other ladders or height-extending equipment will be used to minimize the risk of falls or accidents.